Paradigm Group Commercial Real Estate Services (“Paradigm Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of personal information we may collect, how we use it, and your rights and choices concerning our collection, use, and disclosure of personal information. By using our services, including through SMS messaging, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide our services and enhance your experience. The information collected may include:
- Contact Information: Such as your name, email address, mailing address, and phone number.
- Business Information: Information related to your real estate needs, property preferences, or business requirements.
- Usage Information: Details about your interaction with our website, emails, and SMS communications, including IP address, device information, and browser type.
- Marketing Preferences: Your preferences regarding marketing communications, including SMS opt-in/opt-out status.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Service Provisioning: To provide commercial real estate services, respond to inquiries, and meet contractual obligations.
- Communication: To send transactional messages, service updates, and relevant commercial real estate information.
- Marketing and Promotional Communication: To provide you with information about new services, offers, and events through email and SMS, consistent with applicable SMS and marketing laws.
- Analytics: To analyze user engagement and preferences to improve our services, website, and marketing effectiveness.
- Compliance: To comply with applicable legal obligations, industry standards, and contractual requirements.
3. SMS Communication
We comply with all relevant SMS messaging legislation, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act requirements:
- Consent: By providing your mobile phone number, you consent to receive SMS communications from Paradigm Group. Message and data rates may apply.
- Opting Out: You can opt out of SMS communications at any time by replying “STOP” to any message received from us. Alternatively, you may contact us at info@paradigmvancouver.com or call us at 604-398-8836 to opt out.
- Frequency of Messages: Message frequency will vary based on your interaction with our services. You will receive SMS messages only for purposes directly related to the services you have requested or as part of ongoing engagement with our commercial real estate services.
- No Third-Party Marketing: We do not sell, rent, or share your information with third parties for their marketing purposes.
4. Disclosure of Information
We may share your information in the following situations:
- Service Providers: With third-party service providers who assist us in providing services, such as technology partners and analytics providers, with strict confidentiality agreements in place.
- Legal Obligations: When required by law or to protect our legal rights, including compliance with court orders, regulatory requirements, or requests from public authorities.
- Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business, where your information may be transferred as part of the business assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights concerning your personal information:
- Access and Correction: Request access to your personal information and request corrections to ensure accuracy.
- Opt-Out of Marketing Communications: You may opt-out of marketing communications, including SMS and email marketing. Please follow the opt-out instructions provided in each communication.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Data Portability: Request a copy of your personal information in a commonly used format.
To exercise any of these rights, please contact us at info@paradigmvancouver.com
8. Children’s Privacy
Our services are intended for individuals over 18 years old. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the effective date. Your continued use of our services following such updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us:
- Email: info@paradigmvancouver.com
- Phone: 604-398-8836